Privacy. Plainly.
You value your privacy. So do we. This notice explains, plainly, what information we collect, why we collect it, how we look after it, and what you can ask us to do with it. We’ll keep it current, and we’ll update it whenever the way we handle your data changes.
The short version
We collect only what we need — mostly the details you give us when you get in touch, plus some standard information your browser shares when you visit our site. We use it to do our work, support you, and stay in touch about things you’ve asked about. We don’t sell your personal information to anyone. We store it securely in Australia, keep it only as long as we have a reason to, and we’ll hand it over or delete it whenever you ask.
The sections below set this out in full.
1. Who this covers
In this notice:
- “Ascarma,” “we,” “us,” “our” means Ascarma Pty Ltd (ABN 68 693 164 073), trading as Ascarma.
- “You” means anyone whose personal information we hold — whether you’re a client, a prospective client, or simply someone visiting our website.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
2.1 What you give us. When you fill in a form on our site, email us, or work with us, we collect the details you provide — typically your name, your company, your email address and phone number, and whatever you tell us about what you’re working on.
2.2 What we collect automatically. Like most websites, ours records some technical information when you visit, and stores it in log files. That can include your IP address, your approximate location, your browser type and operating system, and which pages you look at. We use this to keep the site running, diagnose problems, understand broad trends, and make the site more useful.
2.3 What we learn elsewhere. Occasionally we receive information about you from third parties — for example, details about your role, employer, or industry — or we draw on publicly available professional sources such as LinkedIn.
3. Why we use it
We use the information we collect to:
- deliver our services and support you through an engagement;
- respond to your enquiries and keep you informed about changes to our services;
- let you take part in things you’ve opted into, such as events or webinars;
- understand how our site and services are used, so we can improve them;
- detect, prevent, and fix technical issues; and
- send you relevant news, updates, and occasional offers connected to services you’ve enquired about or engaged us for — unless you’ve told us you’d rather not hear from us.
You can opt out of our updates at any time, and we’ll act on it.
4. When we share it
We share your personal information only in specific situations:
- when you ask us or authorise us to;
- with the trusted service providers and contractors who help us operate — who are bound to handle it securely and only on our instructions;
- in connection with an event we host or co-sponsor that you’ve signed up for;
- where the law requires it, or to protect our rights, property, or safety, or someone else’s; and
- to deal with a genuine emergency, a dispute, or a legal claim.
We may also share aggregated, de-identified information — data that can’t be traced back to you — with partners or providers for analysis and marketing.
If you share something from our site through a third-party service like LinkedIn, that service’s own privacy policy applies to what happens next, so it’s worth a read.
We never sell your personal information.
5. Where we keep it, and for how long
We store your personal information on secure, cloud-based servers located in Australia. The third parties who host it use it only to store and retrieve it safely on our behalf.
We keep client data for as long as our working relationship lasts, and for a reasonable period afterwards, for record-keeping and analysis. We keep prospect data only while it still serves a genuine business purpose, then remove it. If you’d like your data deleted sooner, make a verified request and we’ll take care of it.
6. Looking after your data — and your clients’
Much of our work involves being trusted with confidential information, including our clients’ data and, sometimes, their customers’ data. We take that trust seriously, and we protect that information with the same care we apply to our own:
- We don’t sell it. We never sell client or third-party data to anyone.
- Our people are bound to confidentiality. Employees and contractors alike are held to strict, contractual privacy and security obligations.
- Access is controlled and logged. Working environments are access-restricted, monitored, and logged, so we can see who touched what and when.
- Data is encrypted. Backups, data connections, and remote access are encrypted, in transit and at rest.
- It lives in Australia. Our working systems and version control are hosted in Australia.
- We hold only what we need, for only as long as we need it. When data is no longer required, we securely destroy it — including any hardware that held copies of it.
- We keep the surface small. We limit our use of third-party software to reduce unnecessary risk.
7. Your rights and choices
You can ask us to:
- show you the personal information we hold about you;
- correct it if it’s wrong or out of date;
- delete it, subject to any records we’re required to keep; and
- stop sending you marketing or updates.
Just contact us using the details below. We may need to verify your identity first, and we’ll respond within a reasonable time.
8. Questions or concerns
If you have a question about your privacy, or you’re not happy with how we’ve handled your information, please get in touch — we’d genuinely like the chance to put it right.
Ascarma · Level 1, 457 Elizabeth St, Sydney Central NSW 2010
contact@ascarma.com.au · 02 7904 8883
If we can’t resolve it together, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We’ll update this notice whenever our practices change, and the “last updated” date above will always tell you the current version.